Help Centre
db98 Frequently Asked Questions
Everything Bangladesh players need to know about db98 — from opening your account and depositing via bKash or Nagad, to cricket betting rules, slot RTPs, bonus wagering, and responsible gaming tools. Browse all 25 questions below or jump straight to your category.
25 Questions Answered
5 Categories
24/7 Live Support
English — BD Market
This FAQ page covers the most common questions from db98 players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Whether you are new to the platform or a returning player with a specific query, you will find a direct, clear answer here. If your question is not listed, our support team is available around the clock via live chat or at [email protected].
Account & Registration 5 questions
Creating a db98 account takes less than two minutes. Visit the db98 Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 or older to register. Once submitted, you will receive a one-time password (OTP) via SMS to verify your number, after which your account is active and ready for deposit.
db98 accepts three forms of identity document for KYC verification: your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID. Upload clear, unobstructed scans or photographs of both the front and back of your chosen document through the account verification section. Most documents are reviewed and approved within 24 hours.
Use the 'Forgot Password' link on the db98 Login page to reset your password instantly. Enter the mobile number registered to your account and you will receive an OTP via SMS. Enter the OTP, set a new password, and you are back in. If you no longer have access to your registered number, contact the db98 support team via live chat for identity-verified account recovery.
No — db98 permits exactly one account per person. Duplicate accounts are a violation of the Terms and Conditions and will result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created by mistake, contact support immediately to have it removed before any action is taken against your primary account.
To permanently close your db98 account, contact our support team via live chat or email at [email protected] with a written request. Before closure, any remaining balance will be returned to your registered payment method. Note that permanent closure is different from self-exclusion — if your reason for closing is problem gambling, we strongly recommend applying a self-exclusion first so that re-registration is also blocked.
Deposits & Withdrawals 6 questions
bKash deposits on db98 are credited instantly in almost all cases. After you initiate the transfer from your bKash app using the db98 merchant number provided in your deposit section, the funds appear in your db98 wallet within seconds. If a deposit does not appear within five minutes, keep your bKash transaction ID and contact our 24/7 support team — they will resolve it promptly.
The minimum deposit on db98 is ৳200 regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfer options including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. There is no upper cap on single deposits, though your payment provider may apply its own transfer limits — bKash personal accounts, for example, have a daily transaction ceiling set by bKash itself.
To withdraw to Nagad, go to the Cashier section in your db98 account, select Withdrawal, choose Nagad as your method, enter your registered Nagad number and the amount you wish to withdraw, then confirm. Nagad withdrawals are typically processed within 30 minutes during business hours. Ensure the Nagad number you enter matches the one registered to your db98 account to avoid delays.
The minimum withdrawal on db98 is ৳500. This threshold applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfers. There is no fee charged by db98 on withdrawals, though your bank or mobile financial service provider may apply their own transaction charges. We recommend checking your provider's terms for any applicable fees before initiating a withdrawal.
Bank transfer withdrawals from db98 to accounts at Dutch-Bangla Bank, BRAC Bank, Sonali Bank, City Bank, Islami Bank, or other Bangladesh commercial banks typically take 1 to 3 business days after the withdrawal is approved. Approval itself usually happens within a few hours during business hours. Mobile wallet withdrawals via bKash, Nagad, or Rocket are significantly faster — most complete within 30 minutes.
db98 does not charge any platform-side fees on deposits or withdrawals. However, third-party payment providers — including bKash, Nagad, Rocket, and Upay — may charge their own transaction fees as part of their standard service rates. Bank transfer intermediary fees may also apply depending on your bank. Always check your provider's current fee schedule before initiating large transactions.
Games & Gameplay 5 questions
To bet on Bangladesh Premier League (BPL) matches on db98, navigate to the Cricket section from the main menu. Select the BPL tournament from the list of active competitions, choose the match you want to bet on, and browse the available markets — including match winner, top batsman, total runs, and live in-play options. Select your market, enter your stake, review the odds, and confirm your bet.
Yes — db98 covers major international cricket tournaments including the IPL, T20 World Cup, ICC ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets are typically available several days before match day and expand to include live in-play betting once the match begins. Odds are updated in real time, and a wide range of bet types is available beyond the simple match-winner market.
db98 offers an extensive slot library featuring titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The collection spans classic three-reel slots, video slots with bonus rounds and free spins, and high-volatility jackpot slots. You can filter by provider, theme, or RTP percentage on the Slots page. New titles are added regularly to keep the catalogue fresh.
Yes — db98 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your preferred browser, navigate to db98.io, and the site adapts automatically to your screen size. All games, deposit and withdrawal functions, live casino tables, and account management tools are available on mobile. The site uses SSL encryption to protect your data on any device.
Return to Player (RTP) varies by individual slot title at db98. Most games from top-tier providers such as Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The RTP for any game is displayed in that game's information or paytable screen, which you can access before placing a real-money bet. db98 only hosts certified games from regulated providers, so published RTP figures are independently verified.
Bonuses & Promotions 4 questions
db98 offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the promotions page at the time of registration — these figures are updated periodically so check the current offer when you sign up. The welcome bonus is credited automatically to your account when you make your qualifying first deposit and meet the minimum deposit threshold.
All bonuses at db98 are subject to wagering requirements, which specify how many times the bonus amount (or bonus plus deposit) must be turned over before a withdrawal can be made. The exact wagering multiplier is stated in the terms of each specific promotion. As a general guide, sports betting contributions count at 100% toward wagering, while slot games also contribute fully. Live casino game contributions may be lower — always read the individual promotion terms.
You can opt out of all db98 promotional communications at any time. Go to your account settings and update your marketing preferences, or contact our support team via live chat or email at [email protected] and request to be removed from all bonus and promotional messaging. This includes SMS, email, and in-platform notifications. Opting out does not affect your ability to deposit, play, or withdraw.
db98 rewards active players through a tiered loyalty programme. As you play across cricket betting, slots, and live casino games, you accumulate loyalty points that move you through progressive tiers. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive reload bonuses. Full tier details and point-earning rates are available in the Promotions section of your account.
Safety & Responsible Gaming 5 questions
db98 operates as a secure, SSL-encrypted online betting platform serving the English-speaking gambling audience in Bangladesh. The platform uses industry-standard 256-bit SSL encryption to protect all personal and financial data. All games are sourced from certified providers with independently audited RTP figures, ensuring fair play on every session. For responsible gaming resources and account protection tools, visit our Responsible Gaming page.
The minimum age to register and play on db98 is 21 years. This is a strict, non-negotiable policy that is enforced through mandatory KYC identity verification at the point of registration. Any account found to belong to a person under 21 will be immediately suspended and permanently closed, with all deposits returned and any winnings forfeited. db98 takes underage access with the utmost seriousness.
To self-exclude from db98, go to the Responsible Gaming section in your account settings and select a self-exclusion period of 6 months, 1 year, 5 years, or permanent. Alternatively, contact our support team via live chat or email at [email protected] for an immediate account suspension — no questions asked. Once self-exclusion is active, you cannot deposit, play, or create a new account using the same identity. All marketing communications are also stopped automatically.
Yes — db98 allows you to set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately and cannot be exceeded within the chosen period. Reducing a limit happens instantly; increasing a limit requires a 7-day cooling-off period before the higher limit becomes active. This delay is intentional and designed to protect you during moments of impulsive decision-making.
db98 customer support is available 24 hours a day, 7 days a week including all Bangladesh public holidays. The fastest way to reach us is via live chat, which is accessible on every page of the platform. You can also email us at [email protected] — include your registered mobile number and a clear description of your issue for the fastest response. Our team operates on Bangladesh Standard Time (BST, UTC+6) but maintains 24/7 coverage through shift rotations.
Why db98
Six Reasons Players Trust db98
From instant bKash deposits to round-the-clock support, here is what sets db98 apart for Bangladesh players.
Instant bKash & Nagad Deposits
Funds hit your db98 wallet in seconds when you deposit via bKash or Nagad. No waiting, no manual processing — just instant access to your balance so you never miss a live cricket market.
256-Bit SSL Encryption
Every connection to db98 is protected by industry-standard 256-bit SSL encryption. Your personal data, payment details, and account information are never exposed — on desktop or mobile.
Live Cricket Betting — BPL, IPL & More
db98 covers BPL, IPL, T20 World Cup, and bilateral Bangladesh Tigers series with real-time odds and a wide range of in-play markets. Bangladesh's favourite sport is always front and centre.
Fully Mobile-Optimised
No app required. db98 runs smoothly in any mobile browser on Android or iOS. Deposit, bet, spin slots, and manage your account from anywhere in Dhaka, Chittagong, Sylhet, or beyond.
24/7 Support in BST
Our support team is available every hour of every day on Bangladesh Standard Time, including Eid, Victory Day, and all national holidays. Live chat is on every page for instant help.
Responsible Gaming Tools Built In
Deposit limits, session timers, cooling-off periods, and self-exclusion are all available inside your db98 account settings at no cost. Player wellbeing is a standard feature, not an afterthought.
Still Have Questions? We Are Here Around the Clock
If your question was not covered in the FAQ above, our support team is always ready to help via live chat or email. You can also explore our full platform — cricket betting, slots, live casino games, and more — or head to your account to manage your settings.
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