Responsible Gaming
at db98
At db98, gambling is entertainment — and it should always stay that way. We provide every Bangladesh player with practical tools, clear limits, and direct access to support so that your time on the platform remains enjoyable, controlled, and within your means.
Gambling Should Always Be a Choice, Not a Compulsion
db98 is Bangladesh's trusted online betting platform, and we take that trust seriously. Every feature we build, every promotion we run, and every policy we enforce is designed with one principle in mind: our players come first. That means your wellbeing matters more than any single bet or deposit.
Responsible gaming is not just a legal requirement at db98 — it is a genuine operational commitment. Our platform is accessible to adults aged 21 and above only, and we enforce this age restriction through a mandatory identity verification process at the point of registration. Players who cannot verify their age will not be able to deposit or play on db98.
For the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, betting on cricket, exploring slot games, and enjoying live casino tables are a fun, controlled pastime. But we also recognise that for a small number of people, gambling can become problematic. If that happens, db98 is here to help — not to judge.
This page details all of the responsible gaming tools available to you, explains the warning signs of problem gambling, and tells you exactly how to reach our support team any time of day or night, Bangladesh Standard Time (BST, UTC+6).
Our responsible gaming support team is available around the clock, every day of the year including all Bangladesh national holidays. Reach us via live chat on any page of the platform, or email us at [email protected]
Six Ways db98 Keeps You in Control
Every tool listed below is available to all registered db98 players at no cost. You can activate any of these features at any time through your account settings or by contacting our support team directly.
Set a daily, weekly, or monthly cap on how much you can deposit into your db98 account. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. You can lower your limit instantly; increases take 7 days to take effect, giving you time to reconsider.
Tell db98 how long you want to play in a single sitting. Once your session time limit is reached, you will receive a clear on-screen notification and be given the option to stop. This tool is particularly helpful for players who lose track of time during live casino or cricket betting sessions.
If you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account is suspended for all gambling activity. You cannot deposit, place bets, or access games. The time-out cannot be reversed once activated.
For a more serious break, you can self-exclude your db98 account for a minimum of 6 months or permanently. During self-exclusion your account is fully locked, all marketing communications are stopped, and you will not be able to create a new account using the same identity details. Self-exclusion is irreversible for its full duration.
Beyond deposit limits, db98 also allows you to set a maximum loss threshold over a given period. If your net losses reach that threshold within the defined timeframe, further betting is automatically suspended for the remainder of the period. This prevents a bad run from escalating beyond a level you have pre-agreed with yourself.
You can opt out of all promotional communications from db98 at any time — including bonus offers, reload promotions, and tournament invitations. Simply contact our support team or update your notification preferences in your account settings. Removing promotional triggers is a recognised step in managing gambling behaviour.
How to Activate Responsible Gaming Tools
All responsible gaming tools at db98 are designed to be simple to activate. You do not need to give a reason or go through a lengthy process. Your request will be actioned immediately or within one business day.
Sign in to your db98 account using your registered mobile number and password. If you have forgotten your credentials, use the account recovery option on the login page or contact support directly via live chat.
Navigate to the "Responsible Gaming" section within your account settings panel. All available tools — deposit limits, session limits, loss limits, time-out, and self-exclusion — are listed there with clear instructions.
Choose the tool you want to activate, enter your preferred parameters (for example, a daily deposit limit of ৳2,000 or a 7-day time-out), and confirm. Restrictions take effect immediately. Limit increases require a 7-day cooling-off period.
If you are unable to access your account settings or if you want to apply a self-exclusion urgently, contact our support team via live chat or email at [email protected]. Our team will apply the restriction on your behalf without delay, at any hour of the day.
Warning Signs of Problem Gambling
Problem gambling rarely starts overnight. It typically develops gradually, and many people do not recognise the signs until significant harm has already occurred. The checklist below is a self-assessment guide. If several of these statements apply to you — or to someone you know — it may be time to seek support.
Strict 21+ Policy — No Exceptions
db98 enforces a strict minimum age of 21 for all players. This is not simply a policy checkbox — it is an active verification requirement. Every account must pass a KYC (Know Your Customer) identity check before deposits or gameplay are permitted.
Accepted identity documents for Bangladesh players include the National Identity Card (NID), passport, or birth certificate. All documents are reviewed securely and your information is handled in accordance with our Privacy Policy.
If you are a parent or guardian and you believe a person under the age of 21 in your household has attempted to or successfully registered an account with db98, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
What db98 Does to Protect Players
Responsible gaming at db98 is not just about the tools we give players — it is also about the standards we hold ourselves to as a platform operator serving the Bangladesh market.
Every db98 account must pass identity verification before deposits are accepted. This enforces our 21+ rule and ensures we know exactly who we are serving — protecting both the player and the integrity of the platform.
Our platform monitors for patterns associated with problem gambling — such as rapid deposit sequences, extended session durations, and large bet-size escalations. Players exhibiting these patterns may receive a proactive outreach from our responsible gaming team.
db98 does not send gambling promotions to players who have set deposit limits, applied a time-out, or opted out of marketing. We do not target vulnerable players with bonus offers, and our promotions always include responsible gaming messaging.
All db98 support staff receive training in responsible gambling awareness, enabling them to identify distressed players and escalate cases appropriately. Our team is equipped to apply urgent account restrictions at any hour and to connect players with support resources.
Need Help? Our Responsible Gaming Team Is Always Available
If you are concerned about your own gambling or that of someone close to you, do not hesitate to reach out. Our support team is available 24 hours a day, 7 days a week in Bangladesh Standard Time. All responsible gaming enquiries are handled with complete confidentiality and without judgment.
Please include "Responsible Gaming Request" in the subject line of any email so that our team can prioritise your message and route it to the appropriate team member immediately.
Ready to Play Responsibly at db98?
Set your limits, understand the tools available to you, and enjoy cricket betting, slots, and live casino games on your own terms. Visit our FAQ for quick answers, explore the full platform, or log in to manage your responsible gaming settings today.
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